Frequently Asked Questions
Everything you need to know about your cycling journey with Velo Orange.
What is the standard shipping time for domestic orders?
Most domestic orders are processed within 1-2 business days. Depending on your location, shipping typically takes between 3 to 7 business days via standard ground services.
Do you offer international shipping for frames and components?
Yes, we ship our products worldwide. International shipping rates and transit times are calculated at checkout based on the weight of the items and your specific destination.
What is your return policy for unused bicycle parts?
We accept returns on unused, uninstalled items in their original packaging within 30 days of purchase. Please note that shipping fees are non-refundable unless the item is defective.
How do I determine the correct frame size for my height?
Each frame model has a specific geometry chart available on its product page. We recommend measuring your pubic bone height (PBH) for the most accurate fit compared to our stand-over heights.
Are Velo Orange components compatible with vintage bicycle frames?
Many of our components are designed with classic aesthetics and modern standards, making them ideal for vintage restorations. Please check the specific threading and diameter specifications listed in the product details.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.